WhatsApp customer support for salons and spas
Bookings, changes, reminders and rebooking nudges, handled on WhatsApp, so the front desk is not stuck on the phone with a client in the chair.
Why salons and spas run on WhatsApp
Clients message when it suits them: on the bus, in the evening, mid-appointment for someone else. Most salon enquiries are simple (“Do you have anything Thursday?”), but the person who could answer is usually busy with a client.
Resolvenyx lets an AI booking agent handle the routine availability, booking and rescheduling questions from your calendar, and passes anything unusual to a person. Reminders reduce no-shows, and rebooking campaigns bring clients back at the right time.
What this looks like day to day
Everyday salon and spa conversations and the feature behind each one.
Booking without forms
Clients book, move or cancel an appointment by replying in WhatsApp, with no forms or app.
AI appointment booking →Reminders that cut no-shows
Automatic reminders go out at configurable intervals before each appointment.
Reduce no-shows →Rebooking campaigns
Message opted-in clients when they are due back for colour, a facial or a treatment course.
WhatsApp campaigns →Multiple stylists or locations
Give each location or team its own inbox and route enquiries automatically.
Team inbox →Price and service questions
Quick replies and an AI agent answer treatment, price and aftercare questions instantly.
Auto-replies →Feedback and complaints
Turn a complaint into a ticket so it is followed up rather than lost.
Ticketing →Frequently asked questions
Can clients book salon appointments on WhatsApp?
Yes. The AI Booking Agent checks availability from your connected calendar and lets clients book, reschedule or cancel in the chat.
How do reminders work?
The Booking Agent sends reminders at intervals you configure, for example 24 hours and 1 hour before, to reduce missed appointments.
Can we send offers to past clients?
Yes, to clients who opted in, using approved templates through campaigns. See the broadcast guide.
We have several branches. Can they share one setup?
Yes. Use multiple inboxes and team inboxes with routing rules, or manage multiple WhatsApp numbers from one platform.
What does it cost?
Resolvenyx starts at £39 a month. AI Studio and calendar sync are on Growth (£79 a month) and above. Every plan includes a 7-day free trial, no credit card required.
Fill your diary without living on the phone
7-day free trial, no credit card required. Live within a day.