WhatsApp customer support for clinics
Appointment bookings, reminders, and patient questions, all on WhatsApp, with GDPR-compliant consent capture and data handling built in.
Why clinics run patient communication on WhatsApp
Patients already have WhatsApp open, and a missed call during a busy shift often means a missed appointment. Letting patients book, reschedule, or ask a quick question on WhatsApp removes friction, and automatic reminders cut down on the no-shows that cost every clinic time and revenue.
The catch is that patient data needs proper handling, and the free WhatsApp Business app has no structure for consent, data requests, or retention. Resolvenyx connects the official WhatsApp Business API to a shared inbox with GDPR tooling built in, so your front desk and practitioners can work from one number without cutting corners on compliance.
What this looks like day to day
Real scenarios clinics handle on WhatsApp every day, and the Resolvenyx feature behind each one.
Appointment booking
A patient asks for the next available slot with Dr. Ahmed. The AI Booking Agent checks real-time calendar availability, confirms the appointment, and syncs it back to your calendar.
AI Booking Agent→Appointment reminders
Automatic reminders go out 24 hours and 1 hour before each appointment, cutting down on missed slots without any manual follow-up.
Booking reminders→Follow-up questions
"Can I get a repeat prescription?" or "Is it normal to feel this after treatment?" get routed to the right practitioner instead of sitting in a generic inbox.
Assignment & routing→Multi-practitioner routing
Each practitioner or department gets its own team inbox, with conversations auto-routed so a message about physiotherapy never lands with the dental team.
WhatsApp team inbox→GDPR-compliant by design
Consent capture, data subject request tracking, one-click export and erasure, and configurable retention schedules, so patient data is handled with a proper audit trail.
GDPR & Privacy→Automated replies
Opening hours, directions, and booking policy get answered instantly outside clinic hours, so an out-of-hours message still gets a useful reply.
WhatsApp automation→Complex enquiries
A question that needs proper follow-up becomes a ticket with a priority level and internal notes, so nothing gets missed between shifts.
Ticket management→Frequently asked
Can patients book appointments over WhatsApp?
Yes. Resolvenyx’s AI Booking Agent checks your connected calendar for real-time availability and lets patients book, reschedule, or cancel an appointment entirely inside a WhatsApp conversation, then sends automatic confirmations and reminders to reduce no-shows.
Is Resolvenyx GDPR compliant for handling patient conversations?
Resolvenyx ships with GDPR tooling built in: a consent notice and opt-in on the website chat widget, data subject request tracking, one-click data export and erasure, and configurable retention schedules with a full audit trail. We don’t hold any specific medical-data certification (such as HIPAA), so check this against your own regulatory obligations before handling clinical data on the platform.
Can we route messages to different practitioners or departments?
Yes. Create a team inbox per practitioner or department and set auto-routing rules by keyword or which number the patient messaged, so enquiries reach the right person automatically.
Can Resolvenyx send appointment reminders automatically?
Yes. The Booking Agent sends reminder messages at configurable intervals, for example 24 hours and 1 hour before an appointment, to cut down on missed slots.
How do we handle a question that needs a longer follow-up?
Any conversation can be converted into a ticket with a priority level and internal notes, so a prescription query or a complex enquiry gets tracked and followed up properly instead of getting lost in the chat.
What does it cost for a clinic with multiple practitioners?
Resolvenyx starts at £39/month for 5 users, 3 inboxes, and 1,000 contacts. Clinics with several practitioners or locations typically need the Growth plan (£79/month) or higher for more inboxes and AI Studio. Every plan includes a 7-day free trial, no credit card required.
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