Resolvenyx vs Gorgias

The Gorgias alternative built around WhatsApp

Gorgias is a strong helpdesk for Shopify-centred ecommerce, priced by how many tickets you handle each month. Resolvenyx gives any team, ecommerce or not, WhatsApp Business API, AI agents, and unlimited users on one flat monthly price from £39/mo.

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Gorgias has built one of the best helpdesks for Shopify, BigCommerce, and Magento stores: agents can see and act on orders, refunds, and subscriptions right inside a ticket, and WhatsApp sits alongside email, live chat, SMS, and social in one dashboard. For ecommerce teams built around one of those platforms, that depth is genuinely useful.

But Gorgias prices by ticket volume, not by team size or features, unlimited agents, but every ticket over your plan's allowance costs extra, and its AI Agent is metered separately on top. Resolvenyx takes a different approach: WhatsApp Business API is the foundation of the product, not tied to any ecommerce platform, and pricing is one flat number per plan.

Why teams choose Resolvenyx over Gorgias

Pricing that doesn’t track ticket volume. Gorgias runs from $10/mo (50 tickets) to $900/mo (5,000 tickets) in 2026, plus $0.32–$0.40 for every ticket beyond your allowance. Resolvenyx charges one flat monthly price with a defined contact quota, so a busy sales period doesn’t change your bill mid-month.
AI that doesn’t bill per resolution. Gorgias’s AI Agent is billed separately at roughly $0.90–$1.00 per resolution, and a conversation it fully resolves can be counted, and billed, as both a ticket and a resolution. Resolvenyx’s AI Studio draws from your plan’s monthly AI token allowance instead.
Not locked to one ecommerce platform. Gorgias is built around Shopify/BigCommerce/Magento order actions specifically. Resolvenyx works the same way regardless of what (or whether) you sell online, so restaurants, clinics, agencies, and service businesses get the same WhatsApp-first product ecommerce teams do.
WhatsApp campaigns built in. Resolvenyx includes an approved-template broadcast builder with segmentation and automatic opt-outs, not something Gorgias ships natively for WhatsApp.

To be fair to Gorgias: if your business is a Shopify store and most of your support volume is order status, refunds, and subscription changes, Gorgias’s native ecommerce actions inside tickets are a real advantage that Resolvenyx doesn’t try to replicate. This comparison is for teams who want WhatsApp-first, AI-assisted support without a platform-specific helpdesk or per-ticket billing.

Resolvenyx vs Gorgias, feature by feature

A direct comparison across the capabilities that matter most for WhatsApp-first support teams.

Feature	Resolvenyx	Gorgias
WhatsApp Business API	Included on every plan, from £39/mo	Available as an integration; positioned as one channel among several
Omnichannel inbox (Email, Instagram, Facebook, Web chat)	Included on every plan	Included: email, live chat, SMS, social, and WhatsApp in one dashboard
AI agents / automated resolution	AI Studio included from Growth (£79/mo), within monthly token quota	AI Agent billed separately at ~$0.90–$1.00 per resolution (2026), on top of your ticket plan
Multilingual support & live translation	Included: auto-detect, AI replies in-language, agent translation view	Not a core native feature; language support varies by integration
AI booking / appointment agent	Included: books, reschedules, cancels, and reminds inside WhatsApp	Not applicable — Gorgias is built around order/refund actions, not appointments
Pricing model	Flat monthly tiers, unlimited users	Billed by monthly ticket volume, unlimited users, with per-ticket overage fees
Ecommerce platform integration	Not platform-specific; works for any business	Deep Shopify/BigCommerce/Magento integration with order and refund actions — a genuine strength
Automations / workflows	No-code triggers included on every plan	Rules and macros included, tuned around order status and ecommerce flows
WhatsApp campaigns / broadcasts	Included: templates, segmentation, scheduling, opt-outs	Not a native WhatsApp campaign builder
Internal team chat	Included, separate from customer conversations	Not included
Calendar sync	Google, Outlook & iCal, included from Growth	Not applicable to the product
GDPR & privacy tooling	Included: consent capture, DSR tracking, export/erasure, retention	Available at higher tiers as part of general compliance features
Starting price	£39/mo flat, all core channels included	$10/mo (50 tickets) rising to $900/mo (5,000 tickets), plus overage
Free trial	7 days, no credit card required	Trial available on select plans

Gorgias figures reflect publicly reported 2026 pricing and feature availability at the time of writing and may have changed. Gorgias prices shown in USD, Resolvenyx in GBP. Check Gorgias’s own site for current details.

Billing & Plans

One flat price, no per-ticket meter

Gorgias charges by ticket volume with per-ticket overage once you exceed your plan, plus a separate per-resolution AI fee. Resolvenyx keeps billing to one number: pick a plan, and WhatsApp, AI, tickets, and campaigns are all included.

Unlimited conversations

No per-ticket overage fee within your plan’s contact quota.

Instant plan changes

Upgrade in one click; new quotas apply immediately.

Usage tracking

See your AI token usage, storage, and user count at a glance in Billing.

No per-resolution fees

AI usage draws from your monthly token quota, not a metered per-conversation charge.

£39+

Flat monthly plans

No per-ticket billing

AI Studio

AI agents without a per-resolution charge

Build AI agents powered by Claude, GPT-4o, or Gemini, give them a knowledge base, and attach them to any inbox. Usage draws from your plan’s monthly AI token allowance instead of a per-resolution outcome fee.

Claude, GPT-4o & Gemini

Choose the model per agent. Bring your own API key to remove quota limits entirely.

Escalation & handoff

Set keywords or conditions that hand a conversation to a human instantly, with context attached.

Working hours

Agents run inside defined hours; outside them, customers get an out-of-hours message and are queued.

Test chat

Preview exactly how an agent responds before it ever touches a live inbox.

AI Studio

Included from Growth, £79/mo

Pricing side by side

Resolvenyx

Starter — £39/mo: all channels incl. WhatsApp, 5 users, tickets, GDPR tools
Growth — £79/mo: adds AI Studio, calendar sync, SLAs
Business — £149/mo: adds ERP integration, API access
Enterprise — £299/mo: largest quotas, voice booking

All plans include WhatsApp, tickets, campaigns, and GDPR tooling. 7-day free trial, no credit card.

Gorgias (2026, monthly billing)

Starter — $10/mo: 50 tickets
Basic — $60/mo: 300 tickets
Pro — $360/mo: 2,000 tickets
Advanced — $900/mo: 5,000 tickets
Enterprise — custom: 5,000+ tickets

Plus $0.32–$0.40 per extra ticket and ~$0.90–$1.00 per AI resolution. Annual billing is ~16% cheaper.

Pricing reported publicly as of 2026 and subject to change. Please confirm current Gorgias pricing directly with Gorgias.

How to switch from Gorgias to Resolvenyx

Connect WhatsApp Business API

Use Meta's embedded signup flow to connect a new or existing WhatsApp number. Existing message templates can be recreated and resubmitted for approval.

Rebuild your routing

Set up inboxes and auto-assignment rules to mirror your current Gorgias views and rules.

Bring macros across as quick replies

Recreate your most-used Gorgias macros as Resolvenyx quick reply templates with variable placeholders.

Onboard your team during the trial

Invite agents, assign roles, and run real conversations during your 7-day free trial before committing.

Our team can walk you through migration directly, no wizard required. Get in touch.

Frequently asked

Is Resolvenyx a good Gorgias alternative for WhatsApp support?

Yes, especially if WhatsApp is a growing share of your conversations. Resolvenyx connects the official WhatsApp Business API on every plan, with campaigns, AI agents, and ticketing built in. Gorgias supports WhatsApp too, but as one channel inside an ecommerce-helpdesk product priced by ticket volume, not by what you actually need from WhatsApp specifically.

Does Resolvenyx charge per ticket like Gorgias?

No. Gorgias's 2026 pricing runs from $10/mo (50 tickets) up to $900/mo (5,000 tickets), plus $0.32–$0.40 for every ticket over your monthly allowance, and its AI Agent is billed separately at roughly $0.90–$1.00 per resolution. Resolvenyx charges one flat monthly price per plan (from £39/mo) with defined user, inbox, and contact quotas, so a busy month doesn't produce a surprise invoice.

Do I need a Shopify store to use Resolvenyx?

No. Gorgias is built specifically around Shopify, BigCommerce, and Magento, with order and refund actions inside tickets, and it's genuinely strong for that use case. Resolvenyx isn't tied to any one ecommerce platform. If you run WhatsApp-first support for any kind of business, not just Shopify ecommerce, Resolvenyx is built for that broader case.

What does Resolvenyx cost compared to Gorgias?

Resolvenyx runs flat monthly tiers from £39 to £299, with unlimited conversations within your contact quota and no per-ticket overage. Gorgias's Basic plan starts around $60/mo (300 tickets) rising to $900/mo (5,000 tickets) before overage and AI resolution fees, so cost scales directly with ticket volume rather than team size or features.

Does Resolvenyx include AI automation like Gorgias?

Yes. AI Studio (agents built on Claude, GPT-4o, or Gemini) and AI Copilot are included from the Growth plan (£79/mo) within your monthly AI token allowance. Gorgias's AI Agent is billed per resolution on top of your ticket-based plan, and a conversation it fully resolves can be counted, and billed, as both a ticket and a resolution.

Can I migrate my team from Gorgias to Resolvenyx?

Yes. Our team helps you connect your WhatsApp Business API number, recreate your saved replies as quick reply templates, and set up routing during your 7-day free trial, no credit card required.

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