Build a WhatsApp AI agent that actually knows your business
AI Studio lets you build a WhatsApp AI agent on Claude, GPT-4o, or Gemini, teach it from your own knowledge base, set the rules for when it hands off to a human, and test every answer before it ever reaches a customer.
What is a WhatsApp AI agent?
A WhatsApp AI agent is an automated assistant that reads incoming messages on your WhatsApp Business number and replies on your behalf, drawing on a large language model and your own business information rather than a fixed decision tree of buttons and menus. Where a traditional chatbot can only follow the exact paths someone scripted for it, an AI agent understands a customer’s question in plain language and answers from the knowledge you give it.
In Resolvenyx, you build that agent inside AI Studio. You choose which model powers it, attach a knowledge base of your FAQs and policies, decide exactly when it should escalate to a human, set the hours it’s allowed to run, and test its behaviour in a private chat panel before it ever touches a live conversation. Once you’re happy with it, you attach the agent to one or more inboxes and it starts answering automatically, freeing your team to focus on the conversations that genuinely need a person.
The result sits between two extremes: not a rigid keyword bot that breaks the moment a customer phrases things differently, and not a black-box AI you can’t configure or trust. You control what it knows, when it runs, and where the line is drawn between “the AI can handle this” and “a human needs to see this.”
Everything you configure, in one place
AI Studio is where the agent is built and where it stays configurable. Every setting below can be changed at any time without redeploying anything.
Choose the model that powers each agent: Anthropic Claude, OpenAI GPT-4o, or Google Gemini. Bring your own API key to remove monthly AI token limits.
Feed the agent your FAQs, product docs, and policies, plus photos for visual context, so its answers stay grounded in what your business actually offers.
Set keywords or conditions that hand the conversation to a human instantly, with a configurable escalation message the customer sees.
Define when the agent is active. Outside those hours, customers get an out-of-hours message and are queued for your team.
Try the agent in a built-in test chat panel and refine its answers before it ever touches a real customer conversation.
One agent can run across multiple WhatsApp numbers, email inboxes, or web chat widgets at once.
More than answering FAQs
An AI agent built in AI Studio isn’t limited to answering questions from a knowledge base. Give it the right configuration and it can take actions too. The Booking Agent is a purpose-built extension of the same AI Studio foundation: it checks real-time calendar availability, lets customers book, reschedule, or cancel an appointment entirely inside WhatsApp, and sends automatic confirmations and reminders, all while still escalating anything unusual to a human with full context attached. And because every incoming message is language-detected automatically, an agent can hold multilingual conversations, replying in the customer’s own language from the same knowledge base, without you building a separate agent per language.
Both capabilities plug into the same agent you configure once in AI Studio: the same model choice, the same knowledge base, the same escalation and working-hours rules, just applied to a wider set of conversations.
Part of a full WhatsApp support platform
A WhatsApp AI agent works best when it isn’t the whole system, it’s one layer inside a proper support setup. In Resolvenyx, the agent you build in AI Studio sits inside the same WhatsApp customer support platform as your shared inbox, tickets, and team routing, so a handoff from AI to human doesn’t mean switching tools or losing context. Pair it with no-code workflow automation to auto-tag, auto-route, or notify your team the moment the agent escalates a conversation, and the whole flow, from first message to resolution, stays inside one platform.
Want the full picture of what’s included? See the complete feature list or check plan pricing, AI Studio agents are available from the Starter tier, with monthly AI token allowances that scale by plan.
Frequently asked
What is a WhatsApp AI agent?
A WhatsApp AI agent is an automated assistant, built on a large language model, that reads incoming WhatsApp messages and replies on your behalf using your own knowledge base. In Resolvenyx, you build one inside AI Studio: pick a model, add your FAQs and policies, set escalation rules and working hours, then attach the agent to a WhatsApp inbox so it starts handling conversations automatically.
Can I use my own AI model or API key?
Yes. Each agent in AI Studio can run on Anthropic Claude, OpenAI GPT-4o, or Google Gemini. You can use Resolvenyx-managed access, which draws from your plan’s monthly AI token allowance, or bring your own API key for any of the three providers to remove that monthly limit entirely.
How do I stop the agent from making things up?
The agent answers from the knowledge base you attach to it, your FAQs, product docs, policies, and pricing, rather than general internet knowledge. Keep that knowledge base current and scoped to what your business actually offers, and use the test chat panel to check its answers before the agent goes live on a real inbox.
What happens when the AI agent can’t answer a question?
You define escalation keywords or conditions in AI Studio (for example, a customer asking for a refund or typing "agent"). When one is triggered, the conversation hands off to a human instantly, along with a configurable escalation message so the customer knows a person is joining the chat.
Does the AI agent work outside business hours?
You set working hours per agent. During those hours, the agent replies normally. Outside them, customers automatically receive your configured out-of-hours message and are queued for a human agent to pick up when your team is back online.
Can one AI agent handle multiple WhatsApp numbers or inboxes?
Yes. A single agent built in AI Studio can be attached to more than one inbox at once, WhatsApp, email, or website chat, so you don’t need to rebuild the same agent for every channel or number.
Explore more of Resolvenyx
Build your WhatsApp AI agent today
7-day free trial, no credit card required. Configure your agent in AI Studio and test it before it goes live.
Start free trial