WhatsApp customer support for restaurants
Reservations, menu questions, delivery updates, and complaints, all on WhatsApp, handled by your whole team across every branch, with AI booking and campaigns built in.
Why restaurants run support on WhatsApp
Diners already have WhatsApp open. Asking them to call during service, fill in a web form, or wait on hold for a booking change is friction most restaurants can’t afford, especially when a table for tonight needs confirming in minutes, not hours.
The problem is that the free WhatsApp Business app breaks down fast once more than one person needs to reply, or once a restaurant group has more than one location. Resolvenyx connects the official WhatsApp Business API to a shared inbox built for exactly this: multiple staff, multiple branches, bookings, complaints, and campaigns, all from numbers your customers already have saved.
What this looks like day to day
Real scenarios restaurants handle on WhatsApp every service, and the Resolvenyx feature behind each one.
Table reservations
A customer asks for a table for four on Saturday. The AI Booking Agent checks real-time availability, confirms the slot, and sends a reminder the day before to cut no-shows.
AI Booking Agent→Menu questions
Is the risotto gluten-free? Is there a vegan option tonight? Quick replies and an AI knowledge base answer common menu questions instantly, any time of day.
AI Studio→Delivery questions
"Where’s my order?" is the single most common WhatsApp message a restaurant gets. Route delivery enquiries straight to the right team and reply with live status in one click.
Assignment & routing→Complaints
A cold delivery or a wrong order becomes a ticket, not a lost message: priority level, internal notes for the kitchen or manager, and a clear owner until it’s resolved.
Ticket management→Multiple branches
Each location gets its own team inbox, with conversations auto-routed by branch so a message to the High Street number never lands with the Riverside team.
Team inboxes→Multiple staff, one number
Front-of-house and managers can all work the same WhatsApp number without stepping on each other: assignment, an unassigned queue, and workload balancing keep the Saturday-night rush organised.
WhatsApp team inbox→Automated replies
Opening hours, booking policy, and directions get answered automatically outside service hours, so a late-night message still gets an instant, useful reply.
WhatsApp automation→WhatsApp campaigns
Send a weekly specials or slow-Tuesday offer to opted-in regulars, segmented by branch or past orders, with delivery tracking and automatic opt-out handling.
WhatsApp Campaigns→Frequently asked
Can customers book a table over WhatsApp?
Yes. Resolvenyx’s AI Booking Agent checks your connected calendar for real-time availability and lets customers book, reschedule, or cancel a table entirely inside a WhatsApp conversation, then sends automatic confirmations and reminders to cut no-shows.
Can I route WhatsApp messages to different restaurant locations?
Yes. Create a team inbox per branch and set auto-routing rules by keyword, area, or which number the customer messaged, so enquiries land with the right location automatically.
How do we handle a rush without double-replying to the same customer?
Every conversation can be assigned to one staff member, with an unassigned queue showing what still needs a reply and workload balancing spreading new conversations across whoever is free.
Can we send promotions and specials over WhatsApp?
Yes. WhatsApp Campaigns let you broadcast approved-template messages to segments of your contact list, e.g. regulars or a specific branch’s customers, with delivery tracking and automatic opt-out handling.
Does Resolvenyx handle complaints as well as bookings?
Yes. Any conversation can be converted into a ticket with a priority level and internal notes, so a late-delivery or service complaint gets tracked and followed up properly instead of getting lost in the chat.
What does it cost for a restaurant group with multiple branches?
Resolvenyx starts at £39/month for 5 users, 3 inboxes, and 1,000 contacts. Multi-branch groups typically need the Growth plan (£79/month) or higher for more inboxes and AI Studio. Every plan includes a 7-day free trial, no credit card required.
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