Resolvenyx vs Front

The Front alternative built around WhatsApp

Front is a strong email-first collaborative inbox, but WhatsApp is a paid channel add-on that only unlocks from its Professional plan. Resolvenyx puts WhatsApp Business API, AI agents, and omnichannel support in every plan, from £39/mo flat.

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Front built its reputation on email: shared drafts, inline comments, and assignment that make internal collaboration on a busy inbox genuinely pleasant. For teams whose support runs primarily through email, that's a real strength. But WhatsApp is not part of the core product. It's sold as a separate channel add-on, and that add-on only becomes available once you're on Front's Professional plan ($65/seat/mo) or above, on top of per-seat pricing that starts at $25/seat/mo for a single channel type.

Resolvenyx takes the opposite approach. WhatsApp Business API is the foundation, not an add-on: every plan includes it alongside email, Instagram, Facebook, and web chat in one shared inbox, with AI agents and GDPR tooling built in from the start.

Why WhatsApp-first teams choose Resolvenyx over Front

WhatsApp is included, not an add-on. Front requires the WhatsApp channel add-on and reserves it for Professional-plan customers and above. Resolvenyx connects WhatsApp Business API on every plan, including Starter at £39/mo.
One flat price, not stacked per-seat add-ons. Front charges per seat ($25–$105/seat/mo in 2026) and then layers on paid add-ons for AI features and, for WhatsApp-using teams, the messaging channel itself. Resolvenyx charges one flat monthly price that already includes WhatsApp, AI, tickets, and campaigns.
AI that's included, not metered per seat and per case. Front's Copilot and Smart QA are separate paid add-ons (~$20/seat/mo each, reported in 2026), and its Autopilot resolution feature bills roughly $0.89 per case on top. Resolvenyx's AI Studio and AI Copilot draw from your plan's monthly AI token allowance.
Purpose-built for support, not just a shared inbox. Resolvenyx adds SLA-tracked tickets, a booking agent, multilingual auto-translation, and WhatsApp campaigns as native features, capabilities outside what a general collaborative inbox is built to do.

To be fair to Front: if your team's support is genuinely email-first and you value best-in-class internal drafting and comment workflows around that email, Front is built specifically for that use case in a way Resolvenyx doesn't try to match. This comparison is for teams whose priority is WhatsApp-centred, AI-assisted customer support without paying to unlock it.

Resolvenyx vs Front, feature by feature

A direct comparison across the capabilities that matter most for WhatsApp-first support teams.

Feature	Resolvenyx	Front
WhatsApp Business API	Included on every plan, from £39/mo	Paid add-on, requires Professional plan ($65/seat/mo) or above
Email inbox (Gmail, Outlook, SMTP)	Included on every plan	Core strength: shared drafts, inline comments, assignment built around email
Omnichannel inbox (Instagram, Facebook, Web chat)	Included on every plan	Multiple channels included from Professional plan; Starter is limited to one channel type
AI agents / automated resolution	AI Studio included from Growth (£79/mo), within monthly token quota	Copilot & Smart QA are paid add-ons (~$20/seat/mo each); Autopilot billed ~$0.89 per resolved case
Multilingual support & live translation	Included: auto-detect, AI replies in-language, agent translation view	Not a native feature
AI booking / appointment agent	Included: books, reschedules, cancels, and reminds inside WhatsApp	Not a built-in feature
Ticket management	Included: priorities, internal notes, SLAs, audit trail	Basic ticketing on Starter; more automation and analytics on higher tiers
WhatsApp campaigns / broadcasts	Included: templates, segmentation, scheduling, opt-outs	Not a native campaign builder
Internal team chat	Included, separate from customer conversations	Not included as a separate product; collaboration happens via comments on messages
Calendar sync	Google, Outlook & iCal, included from Growth	Not native to the core inbox product
GDPR & privacy tooling	Included: consent capture, DSR tracking, export/erasure, retention	Available at an account level; not a dedicated in-app DSR workflow
Starting price	£39/mo flat, whole team, all core channels included	~$25/seat/mo (single channel, max 10 seats); WhatsApp needs Professional at ~$65/seat/mo
Pricing model	Flat monthly tiers with defined quotas	Per-seat, with several features sold as separate add-ons
Free trial	7 days, no credit card required	Trial available, plan and billing details requested upfront

Front figures reflect publicly reported 2026 pricing and feature availability at the time of writing and may have changed. Front prices shown in USD, Resolvenyx in GBP. Check frontapp.com directly for current details.

WhatsApp Business API

WhatsApp from day one, not from Professional up

Resolvenyx connects the official Meta WhatsApp Business API on every plan, including Starter. No channel add-on to purchase, no seat tier to reach first.

Guided embedded signup

Connect a new or existing WhatsApp number through Meta's embedded signup flow in minutes.

Message templates managed in-app

Create and track approved WhatsApp templates directly inside Resolvenyx.

Same inbox as everything else

WhatsApp conversations sit alongside email, Instagram, Facebook, and web chat.

Multiple numbers supported

Connect additional WhatsApp numbers as your inbox quota grows with your plan.

WhatsApp API

Included on every plan

AI Studio

AI included in your plan, not stacked as add-ons

Build AI agents powered by Claude, GPT-4o, or Gemini, give them a knowledge base, and attach them to any inbox. Usage draws from your plan's monthly AI token allowance instead of a per-seat add-on plus a per-case resolution fee.

Claude, GPT-4o & Gemini

Choose the model per agent. Bring your own API key to remove quota limits entirely.

Escalation & handoff

Set keywords or conditions that hand a conversation to a human instantly, with context attached.

AI Copilot suggestions

Draft-ready reply suggestions for human agents, included, not a separate paid add-on.

Test chat

Preview exactly how an agent responds before it ever touches a live inbox.

AI Studio

Included from Growth, £79/mo

Pricing side by side

Resolvenyx

Starter — £39/mo: all channels incl. WhatsApp, 5 users, tickets, GDPR tools
Growth — £79/mo: adds AI Studio, calendar sync, SLAs
Business — £149/mo: adds ERP integration, API access
Enterprise — £299/mo: largest quotas, voice booking

Flat price for the whole team. 7-day free trial, no credit card.

Front (2026, annual billing)

Starter — ~$25/seat/mo: single channel type, max 10 seats
Professional — ~$65/seat/mo: omnichannel, up to 50 seats, unlocks WhatsApp add-on
Enterprise — ~$105/seat/mo: advanced features and AI

Per-seat pricing, plus the WhatsApp channel add-on and AI add-ons (Copilot, Smart QA) on top. Monthly billing runs higher than annual.

Pricing reported publicly as of 2026 and subject to change. Please confirm current Front pricing directly with Front.

How to switch from Front to Resolvenyx

Connect WhatsApp Business API

Use Meta's embedded signup flow to connect a new or existing WhatsApp number, including one already linked to Front's WhatsApp channel add-on.

Connect your email accounts

Sync Gmail, Outlook, or any SMTP/IMAP account so email conversations land in the same inbox as WhatsApp.

Rebuild your routing

Set up inboxes and auto-assignment rules to mirror your current Front channels and rules.

Onboard your team during the trial

Invite agents, assign roles, and run real conversations during your 7-day free trial before committing.

Our team can walk you through migration directly, no wizard required. Get in touch.

Frequently asked

Is Resolvenyx a good Front alternative for WhatsApp support?

Yes, if WhatsApp is your primary or fastest-growing support channel. Resolvenyx connects the official WhatsApp Business API on every plan, from £39/mo, with no channel add-on to buy. In Front, WhatsApp requires purchasing the WhatsApp channel add-on, and that add-on is only available from the Professional plan ($65/seat/mo) upward.

Does Resolvenyx include AI features without extra add-on cost?

Yes. AI Studio (agents built on Claude, GPT-4o, or Gemini) and AI Copilot reply suggestions are included in the Growth plan (£79/mo) and above, inside your monthly AI token quota. In Front, AI features like Copilot and Smart QA are paid add-ons on the lower plans (reported around +$20/seat/month each in 2026), and its Autopilot resolution feature is billed per case on top of that.

What does Resolvenyx cost compared to Front?

Resolvenyx runs flat monthly plans from £39 to £299 covering the whole team, with WhatsApp, email, Instagram, Facebook, web chat, tickets, and GDPR tooling included. Front prices per seat: Starter around $25/seat/mo (single channel type, max 10 seats), Professional around $65/seat/mo (omnichannel, up to 50 seats), Enterprise around $105/seat/mo, all billed annually, with AI add-ons on top. A 10-agent team on Front's Professional plan runs well above Resolvenyx's flat Business tier before any add-ons are counted.

Is Resolvenyx suitable for email-heavy support teams?

Resolvenyx syncs Gmail, Outlook, and any SMTP/IMAP account into the same shared inbox as WhatsApp, so email is fully supported. That said, Front's core strength is internal email collaboration: shared drafts, inline comments, and assignment built specifically around the email workflow. If your team's support runs primarily through email with heavy internal drafting/review, Front's collaboration tools are more specialised for that than Resolvenyx's. If WhatsApp is central to how you support customers, Resolvenyx is built around that instead.

Can I migrate my team from Front to Resolvenyx?

Yes. Our team helps you connect your WhatsApp Business API number (or migrate an existing WhatsApp channel), set up inboxes and routing rules to mirror your current Front workflow, and bring your team onto Resolvenyx during your 7-day free trial, no credit card required.

Does Resolvenyx support multiple WhatsApp numbers like Front does?

Yes. You can connect multiple WhatsApp Business API numbers as separate inboxes, with quotas that scale by plan (3 inboxes on Starter up to 30 on Enterprise), each with its own team routing.

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