WhatsApp & Omnichannel
Customer Support for Growing Teams
Manage WhatsApp, Instagram, Facebook, email, and website conversations from one shared inbox, with AI, automation, tickets, and campaigns built in. One inbox. Every conversation.
Everything your team needs to resolve faster
From first message to resolution (across WhatsApp, Email, Instagram, Facebook, and your website), Resolvenyx gives your team one place to deliver exceptional support.
Centralized Multi-Channel Inbox
WhatsApp, Instagram, Facebook, Email, and Website Chat: all conversations in one shared team view. No more juggling apps.
- WhatsApp Business API
- Gmail & Outlook sync
- Instagram & Facebook DMs
- Live website chat widget
Email (Gmail, Outlook & SMTP)
Connect any email account and send or receive messages right inside Resolvenyx. Rich-text composer, reply threading, and per-account signatures included.
- Gmail App Password support
- Custom SMTP / IMAP
- Auto-sync every 5 minutes
- Email signatures
Calendar Sync
Sync Google Calendar or Outlook Calendar via iCal. External events appear alongside your reminders and tickets, colour-coded by calendar.
- Google Calendar sync
- Outlook / Microsoft 365
- 30-minute auto-sync
- Per-user calendars
Ticket Management
Convert any conversation into a support ticket. Prioritize, escalate, and resolve with a full audit trail and SLA tracking.
- One-click creation
- Priority levels
- Full audit trail
- Due-date calendar view
AI Studio
Build AI agents powered by Claude, ChatGPT, or Gemini. Attach a knowledge base, set escalation triggers, configure working hours, and go live.
- Claude, GPT-4o & Gemini
- Knowledge base articles
- Escalation & handoff
- Working hours control
Billing & Plan Management
Upgrade or downgrade your plan instantly. Add multiple billing email addresses, pay invoices via Stripe, and track usage, all from the Settings panel.
- Instant plan changes
- Multiple billing emails
- Stripe-powered invoices
- Usage & quota tracking
Web Chat Widget
Embed a live chat on any website with one line of code. Visitor messages land in the same inbox as your WhatsApp, email, and social conversations.
- One-line embed
- Unified inbox
- Working hours & fallback
- Custom branding
Agent Assignment & Routing
Route conversations to the right agent automatically or manually. Balance workloads and track ownership across every channel.
- Auto-routing rules
- Workload balancing
- Ownership notifications
- Team inbox views
Reminders & Calendar
Set follow-up reminders on any conversation, view everything in a monthly calendar, and sync your Google or Outlook calendar for a complete picture.
- Scheduled follow-ups
- Monthly calendar view
- External calendar sync
- Team notifications
WhatsApp Campaigns
Send broadcast messages to any segment of your contacts using approved WhatsApp templates. Schedule ahead, track delivery, and monitor opt-outs automatically.
- Approved template sending
- Contact list segmentation
- Scheduled delivery
- Opt-out (stop list) management
Automations & Workflows
Build no-code automation rules that trigger on new tickets, incoming messages, or status changes. Auto-assign, tag, notify, or close without lifting a finger.
- No-code trigger builder
- Auto-assign & tag
- Status change rules
- Multi-step action chains
GDPR & Privacy Compliance
Built-in consent capture, data subject request (DSR) tracking, one-click data export and erasure, and configurable retention policies, all out of the box.
- Consent capture on widget
- DSR tracking & audit trail
- One-click data export/erasure
- Auto retention & purge
Internal Team Chat
A dedicated chat space for your team, separate from customer conversations. Share updates, coordinate handoffs, and stay in sync without leaving the platform.
- Team-only chat rooms
- @mention teammates
- File & image sharing
- Separate from customer inbox
Multilingual Support
Auto-detect the language of every incoming message and respond in the customer's own language, with AI that translates in real time and routes to the right agent.
- Auto language detection
- AI response in customer language
- Language-based routing
- Multilingual quick replies
Booking Agent
An AI agent that handles appointment scheduling end-to-end over WhatsApp. Customers book, reschedule, or cancel in a natural conversation. No forms, no friction.
- Real-time availability check
- Book, reschedule & cancel
- Automatic confirmations
- Pre-appointment reminders
Your whole team, one conversation
Assign conversations, create tickets, set follow-up reminders, all without leaving the inbox.
Plans that grow with your team
Add extra users, inboxes, or contacts anytime. Also available: Enterprise, for the largest teams.
Starter
For small teams getting started with multi-channel support.
- 5 users, 3 inboxes, 1,000 contacts
- All channels (WhatsApp, Email, Instagram, Facebook, Web)
- Ticket management
- Internal reminders & calendar
- 1,000 AI tokens / month
- 5 GB storage
- Community support
Growth
For growing teams who need AI automation and deeper collaboration.
- 10 users, 6 inboxes, 3,000 contacts
- Everything in Starter
- AI Studio
- Calendar sync (Google & Outlook)
- SLA policies
- 5,000 AI tokens / month
- 20 GB storage
- Priority support
Business
For established teams who need ERP sync and API access.
- 20 users, 10 inboxes, 10,000 contacts
- Everything in Growth
- ERP integration
- API access & webhooks
- Custom workflows
- 20,000 AI tokens / month
- 50 GB storage
- Priority support
Find the right starting point
Whether you are choosing software, planning a rollout or comparing tools, start here.
Solutions
Shared inbox, helpdesk, CRM, AI agents, automation and campaigns.
Explore →Industries
Restaurants, clinics, retail, hotels, dealerships, insurers and more.
Explore →Compare
Resolvenyx against Respond.io, WATI, SleekFlow, Trengo, Intercom and others.
Explore →Guides
Practical guides on the WhatsApp Business API, templates, SLAs and AI support.
Explore →Frequently asked questions
What is Resolvenyx?
Resolvenyx is a WhatsApp shared inbox and customer support platform. It brings WhatsApp, email, Instagram, Facebook and website chat into one inbox, with tickets, AI agents, campaigns, workflows and GDPR tools built in.
Can several people use one WhatsApp number?
Yes. Resolvenyx connects your number through the official WhatsApp Business API, so your whole team can reply from it at the same time, with assignment, routing and internal notes to avoid double replies.
Do I need the WhatsApp Business API?
Yes. You need a Meta business account and a phone number dedicated to the API, either a new number or an existing one moved over. Resolvenyx guides you through connecting it.
Which channels does Resolvenyx support?
WhatsApp, email (Gmail, Outlook and any SMTP/IMAP account), Instagram DMs, Facebook Messenger DMs and a website chat widget, all included on every plan.
How much does Resolvenyx cost?
Plans start at £39 a month for 5 users, 3 inboxes and 1,000 contacts. Growth is £79, Business £149 and Enterprise £299 a month, and you can add extra users, inboxes or contacts at any time. Every plan starts with a 7-day free trial and no credit card.
Does Resolvenyx have AI agents?
Yes. AI Studio lets you build agents on Anthropic Claude, OpenAI GPT-4o or Google Gemini with your own knowledge base, escalation rules and working hours. AI Studio is available from the Growth plan.
Does Resolvenyx help with GDPR?
Resolvenyx includes consent capture on the chat widget, data subject request tracking, one-click export and erasure, retention schedules and an audit trail. These tools support your compliance work but do not replace legal advice.
Ready to resolve faster?
Bring every customer conversation into one inbox.
WhatsApp, Facebook, Instagram, Website Chat, Email: all in one place.
🚀 7-day free trial, no credit card required.
No setup fees · Cancel any time · GDPR tools built in · Encrypted in transit and at rest