Built for teams who care about customers

Enterprise-grade connection via the official Meta WhatsApp Business API. Send, receive, and manage all conversations.

Connect your Instagram Business account and Facebook Page to handle all social DMs from the same inbox.

Sync any email account and reply to emails using the same interface as all other channels.

Embed a live chat on any website with one line of code. Visitor messages land alongside WhatsApp and email.

Typing indicators, read receipts, and live message delivery so your team always has the freshest context.

Filter by channel, status, assignee, label, or date in one click — across all your inboxes at once.

Get the secret iCal URL from Google Calendar settings and paste it in. Events sync immediately and update every 30 minutes.

Publish your Outlook calendar as an ICS link and connect it to Resolvenyx. Any iCal-compatible calendar works the same way.

Each team member connects their own calendars independently. Your personal Google Calendar only affects your own view.

Calendars refresh automatically in the background. You can also trigger a manual sync any time from Settings → Connected Calendars.

Each connected calendar gets a colour you choose. Events appear as coloured dots on mobile and chips on desktop.

Click any day in the calendar grid to see a panel listing all reminders, tickets, and external events — with times, locations, and which calendar they're from.

Choose from Anthropic Claude, OpenAI GPT-4o, or Google Gemini for each agent. Bring your own API key to remove quota limits.

Add articles, FAQs, and product info that the agent draws on when answering. Add photos to entries for visual context.

Define keywords or conditions that trigger an instant handoff to a human agent with a configurable escalation message.

Set the hours the agent is active. Outside those hours, customers receive an out-of-hours message and are queued for human agents.

Use the built-in test chat panel to see exactly how the agent responds before attaching it to a live inbox.

Attach one agent to one or more inboxes. The agent automatically handles all new conversations on those inboxes.

Assign any conversation to a specific agent with one click from the inbox.

Set rules to automatically route messages based on keywords, tags, or time of day.

See each agent's active conversation count and distribute new work evenly.

Create team-level inboxes (Sales, Support, Billing) for organized routing.

Agents get notified instantly when a conversation is assigned to them.

A dedicated view of all unassigned conversations so nothing gets missed.

Use your pre-approved WhatsApp message templates to broadcast to hundreds or thousands of contacts in one campaign.

Select recipients by label, source, or manual list — send the right message to the right segment every time.

Pick a future date and time for your campaign and let Resolvenyx handle the sending while you focus on other work.

See sent, delivered, read, and failed counts for every campaign in real time as WhatsApp reports back.

Contacts who reply STOP are automatically added to the Stop List and excluded from future campaigns — no manual work required.

Full history of every campaign: who was targeted, what was sent, when it ran, and how it performed.

A privacy notice and opt-in checkbox appear in your website chat widget before any conversation starts — compliant with GDPR Article 13.

Log and manage data access, correction, portability, and erasure requests from a dedicated GDPR panel with status tracking and deadlines.

Export a contact's complete data — conversations, tickets, reminders, and profile — as a downloadable JSON/CSV package in seconds.

Permanently erase a contact's personal data on demand. All linked conversations, tickets, and files are scrubbed and logged for compliance.

Configure how long different data types are kept. A nightly retention job automatically purges data that has passed its retention period.

Every data access, export, and erasure is logged with the acting user, timestamp, and reason — ready for regulator inspection.

Every incoming message is analysed and its language identified instantly — no manual tagging or setup required.

When an AI agent is handling the conversation, it replies in the detected language automatically using the same knowledge base.

Human agents see a real-time translation of any message alongside the original so they always understand the customer, regardless of language.

Set routing rules to direct messages in a specific language to the team or agent best equipped to handle them.

Save quick reply templates in multiple languages. The right version is suggested automatically based on the conversation language.

Language detection and translation work across WhatsApp, email, website chat, Instagram, and Facebook DMs.

Store your most common responses — greetings, order updates, appointment confirmations — and insert them into any conversation in one click.

Templates support variables like {{date}} and {{time}} so saved replies still feel personal to each customer.

Generate ready-to-send reply options based on the live conversation — agents pick one, edit it, or send as-is.

Attach any AI Studio agent to an inbox as a Copilot, so suggestions match your brand voice and specific expertise.

Quick replies and AI suggestions both drop straight into the compose box — no copy-pasting between tools.

Search your team's full quick-reply library by title mid-conversation, so the right saved response is always a keystroke away.