Omnichannel customer support in one shared inbox
WhatsApp, email, Instagram, Facebook and web chat land in one inbox. Your team sees one customer history, whichever channel they used.
Why one inbox beats five
Customers do not think in channels. They message on WhatsApp, then email, then reply to your Instagram story. If each channel lives in a different tool, they end up repeating themselves and your team ends up guessing.
Resolvenyx connects your channels into a single workspace with a unified contact profile, so an agent picking up a WhatsApp message can see the customer’s earlier emails and tickets before replying. Routing, tickets and SLAs work the same way on every channel.
Every channel, one workflow
What you can connect and what your team gets on each.
WhatsApp Business API
The official Meta API connection, so multiple agents can reply from one number.
WhatsApp Business API platform →Email (Gmail, Outlook, SMTP)
Sync one or more mailboxes and reply in thread with the same interface as chat.
Email sync →Instagram & Facebook DMs
Handle social messages from the same inbox as everything else.
Social media inbox →Website chat widget
Embed live chat with one line of code, with a consent notice built in.
Web chat widget →Unified contact profile
Past conversations across every connected channel, plus labels and reminders.
Contact context →Shared routing, tickets and SLAs
The same assignment rules and ticket workflow whichever channel a message arrives on.
Ticketing →How to move from multichannel to omnichannel
- 1
Connect your highest-volume channel
Usually WhatsApp. Then add email, social and web chat.
- 2
Set shared routing rules
Assign by keyword, channel, language or time of day.
- 3
Add AI where it helps
One AI agent and knowledge base can serve several inboxes.
- 4
Report in one place
Track response and resolution times across all channels together.
Frequently asked questions
What is omnichannel customer support?
It connects all your customer channels so one conversation history and one customer profile follow the customer wherever they contact you. See our guide on omnichannel vs multichannel support.
Which channels does Resolvenyx support?
WhatsApp (via the official Business API), email (Gmail, Outlook and any SMTP/IMAP provider), Instagram DMs, Facebook Messenger DMs and a website chat widget.
Do I see a customer’s history from other channels?
Yes. Each contact has a unified profile that shows past conversations across every connected channel.
Can one AI agent handle several channels?
Yes. You can attach an AI Studio agent to one or more inboxes so it uses the same knowledge base wherever it is active.
How much does it cost?
Plans start at £39 a month for 5 users, 3 inboxes and 1,000 contacts, and every plan includes all channels. See pricing. There is a 7-day free trial, no credit card required.
Bring every channel into one inbox
7-day free trial, no credit card required. Live within a day.