Instagram and Facebook DMs in one shared inbox
Stop checking three apps for customer messages. Connect Instagram and Facebook, and reply from the same inbox as WhatsApp and email.
Social DMs are support tickets in disguise
A question posted as a DM is still a customer question, and it deserves the same routing, notes and follow-up as one sent by email. When social messages live in each platform’s own app, they get answered late, by whoever happens to be logged in, or not at all.
Resolvenyx connects your Instagram Business account and Facebook Page so their DMs arrive in the shared inbox with everything else. Assign them, label them, convert them to tickets, and let an AI agent draft or send the first reply.
What changes when social DMs join the inbox
The same tools you use for WhatsApp, applied to social messages.
One place to reply
Instagram and Facebook DMs appear next to WhatsApp, email and web chat.
Omnichannel support →Assignment and routing
Give each conversation an owner and route by keyword, channel or time of day.
Assigning conversations →AI first response
Attach an AI Studio agent to answer routine questions and hand off the rest.
AI customer support →Shared inbox pricing
Instagram and Facebook are included on every plan alongside WhatsApp, email and web chat.
See plans →Frequently asked questions
How do I connect Instagram to a shared inbox?
Connect your Instagram Business account and Facebook Page in Resolvenyx and their DMs start arriving in the shared inbox.
Can multiple agents reply to Instagram DMs?
Yes. Any user on your plan can be assigned conversations from the shared inbox.
Does it work with Facebook Messenger?
Yes. Facebook Page messages are handled in the same inbox.
Are Instagram and Facebook included in the price?
Yes. All channels are included on every plan. Connected WhatsApp, Facebook and Instagram inboxes share one pooled inbox quota. See pricing.
Answer every DM from one inbox
7-day free trial, no credit card required. Live within a day.