WhatsApp customer support for travel agencies
Bookings, itineraries, and urgent disruptions, handled on the channel your travellers already use, in whatever language they message in.
Why travel agencies use WhatsApp
Travel is stressful when things go wrong, and travellers want a real-time channel, not an email thread, when a flight changes or a hotel booking needs adjusting. WhatsApp is already the default messaging app for most international travellers.
The challenge is volume and language: enquiries come from customers in different countries, at different times, often needing urgent answers. Resolvenyx gives your team one shared inbox with automatic language detection and an AI booking agent, so nothing gets lost across time zones or languages.
Built for how travel agencies actually work
Every capability below is a real Resolvenyx feature.
Booking enquiries
Quick reply templates and an AI knowledge base answer common questions about packages, availability, and pricing instantly, in the language the traveller wrote in.
Itinerary questions
Agents see the full conversation and contact history in one place, so a traveller asking about day 4 of their trip doesn’t need to repeat their booking reference.
Multilingual travellers
Language is detected automatically. AI agents reply in the customer’s language, and human agents get a live translation view so nobody needs a shared second language to help.
Consultation bookings
The AI Booking Agent checks a real calendar and lets a prospective traveller book a planning call, with confirmations and reminders sent automatically.
Urgent trip disruptions
A flight delay or cancellation becomes an Urgent-priority ticket with SLA tracking, so it never waits behind routine questions.
Destination-specialist routing
Auto-routing rules or team inboxes send enquiries about a specific region to the agents who know it best.
Frequently asked
Can Resolvenyx handle customers messaging in different languages?
Yes. Every incoming message is automatically language-detected. AI agents reply in the customer's language automatically, and human agents see a live translation of any message alongside the original.
Can customers book a consultation call over WhatsApp?
Yes. The AI Booking Agent checks your team's real calendar availability and lets a customer book, reschedule, or cancel a consultation directly inside WhatsApp, with automatic reminders.
How do we handle urgent issues like flight delays or cancellations?
Convert the conversation into a ticket, mark it Urgent priority, and it gets tracked against an SLA with a full audit trail, so nothing urgent sits in a general queue.
Can we route enquiries to agents who specialise in specific destinations?
Yes. Set auto-routing rules by keyword or destination, or create team inboxes per specialism, so a question about a Southeast Asia itinerary reaches the right agent.
Can we send seasonal deals and offers over WhatsApp?
Yes, using WhatsApp Campaigns with Meta-approved templates. Segment your contact list by past destination or interest and schedule sends ahead of peak booking periods.
Support travellers in any language, any time zone
7-day free trial, no credit card required.
Start free trial