WhatsApp customer support for real estate
Property enquiries, viewing bookings, and lead follow-up, all from one WhatsApp number your whole team can work from, with an AI booking agent handling the back-and-forth.
Why real estate teams use WhatsApp
Buyers and tenants don’t want to fill out a contact form and wait for a callback, they want to message about a listing and get an answer, then book a viewing without downloading an app or picking up the phone. WhatsApp is where that conversation already happens for most people.
The problem is that a single agent’s phone doesn’t scale past a handful of listings. Resolvenyx connects your number to the official WhatsApp Business API, so every agent and office can work from one shared inbox, with an AI booking agent handling viewing scheduling around the clock.
Built for the way estate agencies actually work
Every capability below is a real Resolvenyx feature, not a hypothetical.
Property enquiries
A prospective buyer messages about a listing. Quick reply templates and an AI knowledge base answer common questions (price, floor size, availability) instantly, any time of day.
Viewing bookings
The AI Booking Agent checks the agent's real calendar and offers open slots, confirms the viewing over WhatsApp, and sends a reminder the day before to reduce no-shows.
Lead qualification
Early questions (budget, area, timeline) can be captured automatically by an AI Studio agent before handing a qualified lead to the right human agent, with full conversation context attached.
Multi-office & multi-agent routing
Auto-routing rules send enquiries to the right office or agent by area, listing reference, or keyword. Team inboxes keep each branch organised without agents stepping on each other.
Post-viewing follow-up
Set a reminder to check in a day after a viewing, or send a segmented WhatsApp campaign to everyone who viewed properties in a given area when a new matching listing goes live.
Calendar sync for agent schedules
Each agent's Google or Outlook calendar syncs into Resolvenyx, so booking availability, and every other reminder or ticket, stays accurate in one place.
Frequently asked
Can customers book a property viewing over WhatsApp?
Yes. Resolvenyx's AI Booking Agent checks your connected calendar in real time and lets a customer book, reschedule, or cancel a viewing directly inside a WhatsApp conversation, with automatic confirmations and reminders to cut no-shows.
Can I route enquiries to the right agent or office automatically?
Yes. Set auto-routing rules by keyword, area, or property reference, or create separate team inboxes per office or agent, so an enquiry about a specific listing reaches the person who owns it.
Can multiple agents share one WhatsApp Business number?
Yes. Resolvenyx connects to the WhatsApp Business API, so any number of agents can work from the same number with proper assignment, an unassigned queue, and a full audit trail, unlike the standard WhatsApp Business app.
How do I follow up with leads after a viewing?
Set a reminder on the conversation to resurface it at the right time, or use WhatsApp Campaigns to send a segmented follow-up message to everyone who viewed a property in the last week.
Is Resolvenyx GDPR compliant for handling buyer and tenant data?
Yes. Consent capture, data subject request tracking, one-click export and erasure, and configurable retention schedules are built in on every plan.