WhatsApp customer support for car dealerships and garages
Test drives, service bookings, parts enquiries and reminders, handled on WhatsApp and routed to sales, service or parts from one shared number.
Why dealerships and garages use WhatsApp
Car buyers and owners send photos, ask about availability and want to book a slot without waiting on hold. A dealership phone line during a busy service day loses those enquiries. WhatsApp keeps them, along with the photos, registration numbers and context that make the reply quicker.
The problem with a single phone is that one person owns it. With Resolvenyx, sales, service and parts share one WhatsApp Business number, each conversation is routed to the right team, and nothing waits for whoever has the phone.
What this looks like day to day
Common automotive conversations and the Resolvenyx feature behind each one.
Test drive and viewing requests
A lead asks about a specific vehicle. Route it to sales, label it as a lead and set a reminder to follow up.
Labels and reminders →Service bookings
The AI Booking Agent checks calendar availability and lets customers book, reschedule or cancel a slot in the chat.
AI appointment booking →Service reminders
Approved templates and campaigns remind opted-in customers when a service or inspection is due.
WhatsApp campaigns →Parts and stock enquiries
Route parts questions to the parts counter with a team inbox, and use quick replies for common answers.
Team inbox →Repair updates and issues
Convert a complaint or a long repair into a ticket with a priority, notes and an owner.
Ticketing →Out-of-hours enquiries
An AI agent answers opening hours and basic questions overnight and queues the rest for the morning.
WhatsApp AI agent →Frequently asked questions
Can customers book a car service over WhatsApp?
Yes. The AI Booking Agent checks your connected calendar for real-time availability and lets customers book, reschedule or cancel in a WhatsApp conversation, then sends confirmations and reminders. Calendar sync is available from the Growth plan.
Can sales, service and parts share one WhatsApp number?
Yes. Create team inboxes for each department and set routing rules by keyword or time so enquiries reach the right team.
Can we send service due reminders?
Yes, to customers who opted in, using approved templates. See our guides on templates and opt-in.
Can customers send photos of damage or parts?
Yes. Photos and documents sent in WhatsApp arrive in the conversation alongside the text.
How much does it cost for a dealership?
Plans start at £39 a month for 5 users, 3 inboxes and 1,000 contacts. Dealerships with several departments usually need Growth (£79 a month) or higher. Every plan includes a 7-day free trial, no credit card required.
Run your dealership’s WhatsApp as a team
7-day free trial, no credit card required. Live within a day.