WhatsApp customer support for home service businesses
Quote requests, job scheduling, on-the-way updates and follow-up for trades and home service teams, all handled on WhatsApp.
Why trades and home services live on WhatsApp
A homeowner with a leak sends a photo and expects a quick reply. Trades are on site with their hands full, so calls go unanswered and enquiries go to whoever picks up first. WhatsApp lets customers describe the job with photos, and lets you reply when you can.
Resolvenyx gives your office, estimators and engineers one shared inbox. Leads are assigned and tracked, scheduling is handled in chat, and follow-up messages after a job help with reviews and repeat work.
What this looks like day to day
Typical home-service conversations and the feature behind each.
Quote requests with photos
Customers send photos and details; route to an estimator and label the lead.
Labels and reminders →Scheduling
Offer available slots and let customers confirm or move a visit inside the chat.
AI appointment booking →Job updates
Keep customers informed with a quick reply for “on the way” and “running late”.
Quick replies →Emergency vs routine
Route urgent keywords to an on-call team and queue routine requests.
Automation and routing →Complaints and call-backs
Turn a problem into a ticket so a return visit is tracked to completion.
Ticketing →Follow-up campaigns
Ask opted-in customers for feedback or remind them about annual servicing.
WhatsApp campaigns →Frequently asked questions
Can customers send photos of the problem?
Yes. Photos and documents sent over WhatsApp arrive in the conversation, so estimators can assess a job before visiting.
How do we stop leads going cold?
Assign every enquiry to an owner, label it and set a reminder. See WhatsApp CRM.
Can we route emergencies differently?
Yes. Set routing rules on keywords or time of day to send urgent enquiries to an on-call person or team.
Does it work for a small team?
Yes. Starter includes 5 users, 3 inboxes and 1,000 contacts from £39 a month.
How much does it cost?
From £39 a month; add users, inboxes or contacts as you grow. Every plan includes a 7-day free trial, no credit card required.
Answer every quote request before a competitor does
7-day free trial, no credit card required. Live within a day.