A WhatsApp CRM for support teams, not a sales pipeline
Resolvenyx gives every agent full contact and conversation history across WhatsApp, email, Instagram, Facebook, and web chat, in one place. It’s not a deal-tracking CRM, and we’d rather tell you that upfront than oversell it.
Do you need a WhatsApp CRM, or customer context?
A lot of people searching for a “WhatsApp CRM” aren’t actually looking for deal pipelines, lead scoring, or sales forecasting. They’re looking for something much more specific: when a customer messages on WhatsApp, they want the agent replying to see who this person is, what they’ve asked before, and what’s already been promised, without digging through five tools first.
That’s what Resolvenyx is built to do. It is nota full sales CRM, there’s no pipeline stage tracking, no lead scoring, no forecasting reports. If that’s what you need, a dedicated CRM like Salesforce or HubSpot is the right tool, and Resolvenyx is built to sit alongside one, not replace it.
What Resolvenyx does give you is the customer context support teams actually rely on every day: a unified history across every channel, labels for fast segmentation, reminders so nothing slips, and calendar context, all attached to the same conversation an agent is already looking at.
The context that ships with every plan
Every WhatsApp, email, Instagram, Facebook, and web chat conversation with a contact lives on one profile, visible to any agent who picks up the thread.
Tag contacts and conversations (VIP, Lead, Complaint, or custom labels) to filter your inbox and target the right audience with WhatsApp campaigns.
Set a reminder on any conversation to follow up at the right time, visible in a shared monthly calendar for the whole team.
Sync Google or Outlook calendars so appointment and follow-up context sits alongside your conversation history, not in a separate tool.
When you’d want a dedicated sales CRM too
If your team runs a structured sales process, multi-stage pipelines, forecasting, territory management, a dedicated CRM is genuinely the better tool for that job, and we’d rather say so than pretend Resolvenyx replaces it.
Where Resolvenyx fits is the support and conversation layer: the place where WhatsApp, email, and social messages actually land and get answered, with enough contact context that agents never have to ask a customer to repeat themselves. For a lot of support and small sales teams, that context is all the “CRM” they need. For teams running a full sales motion, Resolvenyx sits alongside your CRM as the conversation hub, not in place of it.
Frequently asked
Is Resolvenyx a WhatsApp CRM?
Not in the traditional sales-CRM sense. Resolvenyx has no deal pipelines, lead scoring, or sales forecasting. What it gives you is full contact and conversation context across WhatsApp, email, Instagram, Facebook, and web chat in one place, which is what most support teams searching for a "WhatsApp CRM" actually need day to day.
Can I see a customer’s full history before replying?
Yes. Every contact has a unified profile showing past conversations across every connected channel, so an agent picking up a WhatsApp message can see the customer’s email history, past tickets, and labels without switching tools.
Does Resolvenyx integrate with Salesforce or HubSpot?
Resolvenyx focuses on being the support and conversation layer, not a sales pipeline tool. If your sales team already runs a dedicated CRM like Salesforce or HubSpot, Resolvenyx is built to sit alongside it as your support and WhatsApp conversation hub, not to replace it.
How do labels and segmentation work?
You can tag any contact or conversation with labels (VIP, Complaint, Lead, or anything custom), then use those labels to filter your inbox, segment WhatsApp campaign audiences, or route conversations to the right team.
Can I set reminders on a contact or conversation?
Yes. Set a reminder on any conversation to resurface it at the right time, view all reminders in a monthly calendar alongside tickets, and share reminders with the whole team for handovers.
What plan includes contact history and labels?
Contact history, labels, and reminders are included on every Resolvenyx plan, starting with Starter at £39/mo. Calendar sync is included from the Growth plan (£79/mo) upward.
Explore more of the platform
Give your team full context on every conversation
7-day free trial, no credit card required.
Start free trial