The Trengo alternative built for WhatsApp-first teams
Resolvenyx gives you a WhatsApp Business API inbox, AI Studio, multilingual support, and a booking agent in one flat monthly plan, no per-conversation AI surcharge to budget around.
Why teams switch from Trengo
Conversation-based AI pricing gets expensive fast
Trengo's published plans are priced around a conversation allowance, and its AI capabilities carry an additional per-conversation surcharge on top of your plan. Teams that lean on automation can see costs climb well past the advertised starting price. Resolvenyx includes AI Studio usage inside a monthly token quota that comes with your plan, so scaling automation doesn't mean a surprise line item.
No native multilingual support or booking agent
Trengo's public feature set is built around omnichannel inbox, automation, and AI chatbots for FAQs and lead qualification, but doesn't advertise dedicated multilingual detection/translation or an appointment-booking agent. Resolvenyx ships both as core AI Studio capabilities.
GDPR tooling is general, not built into the workflow
Resolvenyx includes a dedicated GDPR panel for consent capture, data subject request tracking, one-click export and erasure, and configurable retention schedules, so your legal and support teams work from the same audit trail instead of handling requests manually.
Simpler, all-inclusive plan tiers
Resolvenyx plans bundle users, inboxes, contacts, storage, and AI tokens into one price with clear upgrade paths (Starter, Growth, Business, Enterprise), so budgeting for a growing support team stays predictable.
Resolvenyx vs Trengo
Based on Trengo’s publicly available pricing and feature pages. Trengo’s offering may change, always check their site directly for the latest details before you decide.
| Feature | Resolvenyx | Trengo |
|---|---|---|
| WhatsApp Business API | ✓ | ✓ |
| Omnichannel inbox (Email/IG/FB/Web chat) | ✓ | ✓ |
| AI agents | ✓ | Yes, billed as a per-conversation surcharge on top of your plan |
| Multilingual auto-detection & translation | ✓ | Not a dedicated feature in published materials |
| AI booking / appointment agent | ✓ | Not a dedicated feature in published materials |
| Ticketing | ✓ | Via conversation labels/flows rather than a dedicated ticket object |
| Automations / workflows | ✓ | ✓ |
| WhatsApp campaigns / broadcasts | ✓ | ✓ |
| Internal team chat | ✓ | Internal notes and mentions on conversations |
| Calendar sync | ✓ | Not a core published feature |
| GDPR tooling (DSR tracking, export, erasure, retention) | ✓ | General GDPR compliance, not a dedicated in-app DSR/retention panel |
| Pricing model | Flat monthly plan, AI included in quota | Plan price + per-conversation AI surcharge (~€0.25–0.30/AI conversation) |
| Starting price | £39/mo | ~€299/mo (Boost, annual billing) |
| Free trial | ✓ | Yes (no permanent free plan) |
AI agents without a per-conversation meter running
Trengo’s chatbot can resolve FAQs and simple requests, but its AI usage is billed as a surcharge on top of your plan for every conversation it handles. Resolvenyx’s AI Studio agents draw from a monthly token quota that’s already included in your plan price, so heavier automation use doesn’t automatically mean a bigger invoice.
Choose the model per agent, or bring your own API key to remove quota limits entirely.
Add FAQs and product info the agent draws on when answering customers.
Define keywords or conditions that hand a conversation to a human instantly.
Set active hours; outside them, customers get an out-of-hours message and queue for a human.
Let customers book appointments inside WhatsApp
Trengo’s published materials focus on inbox, automation, and AI chatbots for FAQs and lead qualification, appointment scheduling isn’t a dedicated capability. Resolvenyx’s Booking Agent checks real-time calendar availability and lets customers book, reschedule, or cancel entirely inside a WhatsApp conversation.
Checks your connected calendar and offers open slots that match what the customer asked for.
Sends booking confirmations instantly, plus configurable reminders to cut no-shows.
Escalates non-standard requests to a human agent with full booking context attached.
Confirmed bookings write back to your connected Google or Outlook calendar automatically.
Multilingual support, out of the box
Resolvenyx detects the language of every incoming message automatically. AI agents reply in the customer’s language using the same knowledge base, and human agents get a live translation view alongside the original message, no separate translation tool required. This isn’t a feature Trengo advertises as a core capability, which matters if your team supports customers across multiple regions or languages.
Pricing comparison
Trengo publishes two main tiers on annual billing: Boost (around €299/mo, 10 users, a fixed yearly conversation allowance) and Pro (around €499/mo, 20 users, a larger allowance), plus a custom Enterprise tier. AI usage is billed separately, roughly €0.25–0.30 per conversation the AI handles, on top of the plan price. Month-to-month billing runs higher. Resolvenyx’s AI usage is included in a monthly token quota instead of billed per conversation.
All Resolvenyx plans include a 7-day free trial, no credit card required. See the full pricing breakdown. Pricing for both vendors may change, confirm current numbers before switching.
How to switch from Trengo to Resolvenyx
- Connect your WhatsApp Business API number. Resolvenyx uses Meta’s embedded signup flow, your existing verified Meta Business Manager can be reconnected directly.
- Recreate your approved message templates. Our onboarding team helps you rebuild and resubmit your templates so outbound messaging keeps working without a gap.
- Connect email, Instagram, Facebook, and web chat. Bring every channel into one inbox instead of managing them separately.
- Invite your team and set up routing. Recreate your assignment rules, team inboxes, and working hours in AI Studio and Workflows.
- Go live in parallel, then cut over. Most teams run Resolvenyx alongside their old tool for a short overlap before fully switching.
Frequently asked
Is Resolvenyx a good Trengo alternative?
Yes, especially for teams who want WhatsApp, email, Instagram, Facebook, and website chat in one shared inbox with AI Studio, a booking agent, multilingual support, and GDPR tooling included in transparent monthly plans rather than a conversation-based model with separate AI surcharges.
Does Resolvenyx support WhatsApp Business API?
Yes. Resolvenyx connects to the official Meta WhatsApp Business API using the embedded signup flow, and lets your whole team send, receive, and manage WhatsApp conversations from one shared inbox.
What does Resolvenyx cost compared to Trengo?
Resolvenyx plans start at £39/mo (Starter), £79/mo (Growth, includes AI Studio and calendar sync), £149/mo (Business, includes API access), and £299/mo (Enterprise). Trengo's published plans start around €299/mo (Boost) and €499/mo (Pro) on annual billing, with an additional per-conversation surcharge when AI handles a chat. Always confirm current numbers on each vendor's own pricing page before deciding, since pricing changes over time.
Does Resolvenyx offer AI automation like Trengo?
Yes. AI Studio lets you build agents on Claude, GPT-4o, or Gemini with a knowledge base, escalation rules, and working hours, included in your plan quota rather than billed per resolved conversation.
Can I migrate my team from Trengo to Resolvenyx?
Yes. Our team helps you reconnect your WhatsApp Business API number, rebuild your message templates, and get your team set up with inboxes, routing, and AI agents during onboarding.
Does Resolvenyx have a free trial?
Yes, every plan includes a 7-day free trial with no credit card required.
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