WhatsApp customer support for gyms and fitness studios
Membership enquiries, class bookings, freezes and lead follow-up, all on WhatsApp and shared across your front-of-house team.
Why gyms use WhatsApp for members and leads
Prospective members ask about prices and trial passes in the moment they feel motivated, and every hour of delay is a chance they sign up elsewhere. Existing members message about class times, freezes and problems with access.
With Resolvenyx your front desk, sales and membership teams work from one WhatsApp number. Leads are labelled and followed up with reminders, class bookings and changes are handled in chat, and campaigns re-engage lapsed members.
What this looks like day to day
Typical gym conversations and how they are handled.
Lead enquiries and trial passes
Label new enquiries as leads, assign them to sales and set reminders so nobody goes cold.
Labels and reminders →Class and session bookings
Members book, change or cancel a session inside the conversation.
AI appointment booking →Membership questions
Freezes, cancellations and billing questions go to the membership team; an AI agent answers the routine ones.
WhatsApp AI agent →Re-engagement campaigns
Message opted-in lapsed members with an approved template offering a comeback session.
WhatsApp campaigns →Front desk coverage
Several staff share the number with assignment, so shift changes do not drop messages.
Shared inbox →Facility issues
Broken equipment or access problems become tickets with an owner and priority.
Ticketing →Frequently asked questions
Can members book classes over WhatsApp?
Yes. The AI Booking Agent handles booking, rescheduling and cancelling against your connected calendar.
How can we follow up leads properly?
Label each enquiry, assign an owner and set a conversation reminder. See using WhatsApp for sales and support.
Can we message members about offers?
Yes, if they opted in, using approved templates and campaigns. Read our opt-in guide first.
Can our whole front desk use one number?
Yes. That is what the WhatsApp shared inbox is for.
What does it cost for a gym?
From £39 a month for 5 users, 3 inboxes and 1,000 contacts, with more capacity on higher plans and as add-ons. Every plan includes a 7-day free trial, no credit card required.
Turn WhatsApp enquiries into members
7-day free trial, no credit card required. Live within a day.