An AI customer service agent you actually configure
Not a fixed FAQ bot. Build one or several AI agents, each with its own model, knowledge base, and escalation rules, running across WhatsApp, email, Instagram, Facebook, and web chat.
An “AI customer service agent” category covers a wide range of products, from simple FAQ bots to full conversational systems. Resolvenyx’s version, AI Studio, sits at the configurable end: you decide which model powers it, what it knows, when it hands off to a person, and which inboxes it runs on.
That matters because a generic bot rarely fits a real business. A support agent needs different knowledge and tone than a sales-qualification agent, and both need clear rules for when a human should take over. AI Studio is built around that reality rather than a one-size-fits-all bot.
What you control
Choice of model
Anthropic Claude, OpenAI GPT-4o, or Google Gemini, chosen per agent. Bring your own API key to remove quota limits.
Custom knowledge base
Feed each agent the FAQs, articles, and product info it needs, including photos for visual context.
Escalation & handoff
Define keywords or conditions that trigger an instant, context-preserving handoff to a human agent.
Working hours
Set the hours each agent is active. Outside those hours, customers get an out-of-hours message and are queued.
Multiple agents, multiple inboxes
Run different agents for different purposes, each attached to the inboxes where it should operate.
Test before launch
A built-in test chat panel shows exactly how an agent responds before it reaches a real customer.
Frequently asked
What is an AI customer service agent?
Software that reads and responds to customer conversations directly, using a language model and a knowledge base you provide, rather than a human typing every reply. It can handle a conversation start to finish, or hand off to a human at the right moment.
How is an AI agent different from a chatbot widget?
A generic "chatbot widget" is often a single, fixed FAQ bot on one channel. An AI agent in Resolvenyx is configurable per inbox: different agents can run on WhatsApp, email, or web chat, each with its own knowledge base and escalation rules.
Can I run multiple AI agents for different purposes?
Yes. Create separate agents for, say, general support and sales enquiries, each with different knowledge and behaviour, and attach each one to the inboxes where it should run.
How do I make sure the agent stays on-brand?
Every agent has a configurable system prompt and knowledge base, so you control its tone, scope, and what it will and won’t answer. Test it in the built-in chat panel before it goes live.
What does an AI customer service agent cost?
AI Studio is included from the Growth plan (£79/mo), drawing on your plan’s monthly AI token allowance. Bring your own API key for unlimited usage. All plans include a 7-day free trial.