A WhatsApp AI chatbot your team actually controls
Build an AI agent for WhatsApp with your choice of model, a real knowledge base, and clear escalation rules, then test it before it ever talks to a customer.
Everything you need to run it well
A WhatsApp chatbot your team can configure, test, and trust before it ever goes live.
Claude, GPT-4o & Gemini
Choose the model per agent. Bring your own API key to remove quota limits entirely.
Knowledge base
Add articles, FAQs, and product info, including photos for visual context, so the bot answers accurately.
Escalation & handoff
Define keywords or conditions that trigger an instant handoff to a human, with a configurable message.
Working hours
Set the hours the chatbot is active. Outside those hours, customers get an out-of-hours message and are queued.
Multilingual replies
Automatic language detection means the chatbot replies in the customer’s own language, using the same knowledge base.
Test before you launch
Use the built-in test chat panel to see exactly how the bot responds before it touches a real conversation.
How it works
- Create an agent in AI Studio and choose a model: Claude, GPT-4o, or Gemini.
- Add your knowledge base: FAQs, product info, policies, with photos where useful.
- Set escalation rules and working hours so the bot knows exactly when to hand off to a human.
- Test it in the built-in chat panel until it responds the way you want.
- Attach it to your WhatsApp inbox and it starts answering new conversations automatically.
Frequently asked
How do I set up a WhatsApp AI chatbot with Resolvenyx?
Go to AI Studio, create an agent, choose a model (Claude, GPT-4o, or Gemini), add your knowledge base and escalation rules, test it in the built-in chat panel, then attach it to your WhatsApp inbox.
Can the chatbot reply in different languages?
Yes. Resolvenyx detects the language of each incoming message automatically and replies in kind using the same knowledge base, no separate setup per language required.
What happens when the chatbot can’t answer a question?
It escalates to a human agent based on rules you define, with a configurable handoff message and full conversation context carried over, so the customer never repeats themselves.
Can I limit the chatbot to certain hours?
Yes. Set working hours for each agent. Outside those hours, customers get an out-of-hours message and are queued for a human when your team is back online.
Does the chatbot cost extra on top of my plan?
No. AI Studio is included on Growth plans and above (£79/mo), drawing from your plan’s monthly AI token allowance. Bring your own API key to remove usage limits entirely.